Shipping and Returns
We will ship your order within 3-4 business days of purchase. Keep in mind that made-to-order items are usually completed in 1-3 weeks.
Yay! We offer Free US Shipping on all orders and Free Canada shipping on orders over $150 value.
In the United States, we use USPS and UPS as our primary delivery carriers. Once your order is processed, we will provide you with a tracking number. The rest of the world we use USPS and DHL as our carriers.
If your package is showing as delivered and wasn't, please email firstname.lastname@example.org. We are happy to look further into it!
Orders shipped to addresses outside the USA may be subject to additional charges, taxes or fees which are determined by the local customs office of the destination country. Any import duties, custom fees, taxes or other charges that may be collected for international orders are the responsibility of the customer. Please contact your local customs office for accurate duty and tax information on international orders. We recommend using UPS or Federal Express to ship the item(s) back to us, however the return carrier to use is at the sole discretion of the customer.
If you have any questions regarding your order, feel free to reach out to us at email@example.com
We hope that you are happy with Yarema Jewelry pieces, but If for any reason, you wish to return your merchandise, we will refund or exchange an item within 15 days of delivery date (please note that customizable and made to order pieces are not returnable). Made to order items were specially made just for you, they cannot be returned or exchanged. Once production begins on them, they cannot be canceled.
To complete your return, please email us at firstname.lastname@example.org with your order number and reason for return. We will then process a refund for you.
Sadly, we can not take the responsibility for lost or stolen packages - replacements or refunds will not be provided. However, we will be happy to look into it for you.