Shipping and Returns

RETURN POLICY

We hope that you are happy with Yarema Jewelry pieces, but If for any reason, you wish to return your merchandise, we will refund or exchange an item within 15 days of delivery date (please note that customizable and made to order pieces are not returnable).

We cannot accept a return if the product is damaged. 


Made to order items were specially made just for you, they cannot be returned or exchanged. Once production begins on them, they cannot be canceled.

If you have any questions regarding your order, feel free to reach out to us at info@yaremajewelry.com

YAREMA JEWELRY is not responsible for lost or stolen packages - replacements or refunds will not be provided.  

Ship your package back to us via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500). Make sure to keep your return receipt for confirmation that your shipment has reached YAREMA JEWELRY.  

SHIPPING POLICY

COVID-19 Update: due to the Massachusetts state restrictions, we will not be able to ship out your orders until April 8th. You can still place your order, and we will ship it out as soon as it is safe for us to do so. Thank you for your understanding, and stay safe!

We will ship your order within 3-4 business days of purchase. Keep in mind that made-to-order items are usually completed in 2-3 weeks. 

In the United States, we use USPS and UPS as our primary delivery carriers. Once your order is processed, we will provide you with a tracking number. The rest of the world we use USPS and DHL as our carriers.

If your package is showing as delivered and wasn't, please email info@yaremajewelry.com. We are happy to look further into it!

INTERNATIONAL ORDERS
Orders shipped to addresses outside the USA may be subject to additional charges, taxes or fees which are determined by the local customs office of the destination country. Any import duties, custom fees, taxes or other charges that may be collected for international orders are the responsibility of the customer. Please contact your local customs office for accurate duty and tax information on international orders. We recommend using UPS or Federal Express to ship the item(s) back to us, however the return carrier to use is at the sole discretion of the customer.

If you have any questions regarding your order, feel free to reach out to us at info@yaremajewelry.com